TRUE METRIX Glucose Monitor Recall

A blood glucose meter helps people make daily decisions about diabetes care.

An error message needs to be clear, especially when blood sugar may be dangerously high.

In the recalled TRUE METRIX systems, an E-5 message can mean either that the reading is above 600 mg/dL or that there is a problem with the test strip. The FDA says a person may mistake a serious high-glucose event for a strip error and delay treatment. A person could also respond as though blood sugar is very high when it is normal or low1.

Trividia Health issued a correction, and the FDA classified the recall as Class I. That is its most serious recall category2.

The FDA reports that, as of January 16, 2026, Trividia had reported 114 serious injuries and one death associated with this issue1. These are reported events. The count does not show that the E-5 problem caused each one, and it may have changed since that date.

What the FDA recommends now

Switch if you can

The FDA recommends moving to another way of testing blood sugar when possible, until corrected meters are available1.

Keep testing

The FDA also says to keep testing. Do not stop using your TRUE METRIX meter until you have another method available1.

If you see E-5

E-5 may mean blood sugar above 600 mg/dL or a strip error. The FDA says to contact your health care provider right away if you see E-5 and have symptoms of high or low blood sugar1.

Ask for help

Talk with a health care provider or pharmacist about switching. The FDA says this is especially important for people on intensive insulin therapy or sulfonylureas, or who often have very high or very low blood sugar1.

This is a summary, not medical advice. Read the FDA safety communication for the agency’s current directions. The FDA last updated it on May 19, 2026, and said its advice for patients had not changed.

If you or a family member experienced serious harm after an E-5 error or a delayed or incorrect response to a glucose reading, CBW Law wants to hear what happened. Tell Us Your Story.

What Is the TRUE METRIX Glucose Monitor Recall About?

The recalled meters use one message, E-5, for two very different problems1:

• Blood sugar that is very high, above 600 mg/dL
• An error with the test strip

That can be confusing. Suppose blood sugar is truly very high. A person who reads E-5 as a strip error might wait, retest or skip care. The FDA says a delay like that could lead to dehydration, confusion, loss of consciousness or death1.

The reverse can happen too. A person might treat E-5 as very high blood sugar when the real problem was the strip. If blood sugar was actually normal or low, that response could cause harm1.

The FDA describes an issue involving the meter software design and the instructions supplied to users13. Those are the FDA’s findings about the device.

A lawsuit is different. A claim would make its own allegations, and the manufacturer may dispute them. A recall alone does not establish that a manufacturer is legally responsible for any individual injury. A potential lawsuit would require review of the device, the event, the medical records and the law that applies.

What Does a Class I Recall Mean?

Class I is the FDA’s most serious recall classification. The FDA uses it when there is a reasonable chance that a product will cause serious health problems or death4.

A recall does not always mean a product is pulled from use. The FDA says a recall can be a “correction,” which fixes a problem where the device is used or sold4. That is what happened here. Trividia sent customers updated instructions and later an updated notice2. It also says it is working on new meter software6.

This recall is not an order for every patient to stop testing right away. The FDA’s advice is to switch to another method when possible and keep testing until you have one1.

Which TRUE METRIX Products Are Included?

The FDA lists four affected TRUE METRIX systems2:

• TRUE METRIX Self-Monitoring Blood Glucose System
• TRUE METRIX AIR Self-Monitoring Blood Glucose System
• TRUE METRIX GO Self-Monitoring Blood Glucose System
• TRUE METRIX PRO Professional Monitoring Blood Glucose System

The FDA says the recall also includes cobranded versions sold under store or distribution partner names2. These meters may carry a pharmacy or store name on the box, along with the TRUE METRIX name.

Trividia’s product notice lists these store and partner names6:

• Care One (Ahold)
• CenterWell (Humana)
• CVS
• Discount Drug Mart
• Foster & Thrive / Sunmark / Health Mart (McKesson)
• Good Neighbor Pharmacy (Cencora)
• H-E-B
• Henry Schein
• Hy-Vee
• Kroger
• Leader (Cardinal Health)
• McKesson Med-Surg
• Meijer
• ProCure (WynnMed)
• Publix
• ReliOn (Walmart)
• Rite Aid
• Signature Care (Albertsons)
• TopCare (Topco)
• Walgreens

These are partner or store names associated with cobranded TRUE METRIX products. They do not mean every glucose meter sold by one of these stores is affected. Many stores sell other meters that are not part of this recall.

To check your meter, look for the TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO or TRUE METRIX PRO name on the meter or box. Then compare it with the FDA’s full list of affected products5. The FDA’s list includes item numbers and UPC codes, and it shows a few other private-label names as well. Trividia’s E-5 product notice also offers a serial number lookup6. The serial number is on the back of the meter.

Is This a Continuous Glucose Monitor Recall?

No. These TRUE METRIX products test a drop of blood placed on a strip. A continuous glucose monitor, or CGM, uses a sensor worn on the body.

This recall is not about FreeStyle Libre or Dexcom sensors, receivers or apps. Recalls of those products are separate, with their own facts. You can compare them on our Glucose Monitor Recall page, which explains how meters and CGMs differ and links to each specific recall.

Should You Speak With a Glucose Monitor Recall Attorney?

CBW Law wants to hear from people who used an affected TRUE METRIX system and experienced serious harm after an E-5 error or a possible delay or mistake in responding to a blood glucose result.

The team may ask:

• Which meter was used, including any store brand
• Whether E-5 appeared
• The date and circumstances of the event
• What symptoms occurred
• Whether another test was performed
• Whether care was delayed or treatment was given
• Whether an emergency visit, hospitalization or other serious harm followed

You do not need every record, an exact date or the meter’s model number before you contact us. Tell us what you remember.

Using an affected meter does not, by itself, mean there is a lawsuit. The facts of what happened need to be reviewed first.

What Information May Help Review a TRUE METRIX Claim?

Helpful information may include:

• The meter and its packaging
• Product and serial information
• Photos of the E-5 screen, if available
• Test strips and packaging, if available
• Meter readings or logs
• App or written glucose records, if any
• Notes about symptoms and timing
• Emergency and hospital records
• Medication and treatment records
• Communications with a provider, pharmacy, insurer or manufacturer
• Recall notices or replacement correspondence

You can contact CBW Law without collecting all of these items.

Never delay medical care to gather evidence. If you or someone else has symptoms of very high or very low blood sugar, get medical help first.

How May a TRUE METRIX Glucose Monitor Claim Move Forward?

First, CBW Law listens to what happened.

The team may then work to identify the meter. It may review the timing of an E-5 message, other readings, symptoms, treatment and the alleged harm.

Attorneys can then assess whether further investigation is appropriate. Each situation is different, and the law can vary from state to state.

Is There a TRUE METRIX Settlement?

As of September 25, 2026, we have not found a public settlement, jury verdict, MDL or class action involving the TRUE METRIX E-5 issue in the federal court records we reviewed.

An FDA recall does not guarantee a lawsuit or a payment. Results involving other glucose monitors or other devices say nothing about a TRUE METRIX claim.

No outcome can be promised. CBW Law will not promise a settlement amount or result.

Plain English

Understanding TRUE METRIX Recall Terms

Recall notices and doctor visits can be full of new words. Here is what some of them mean, in plain English.

Words you may hear

Blood Glucose Meter

A device that tests a small blood sample to estimate blood sugar.

Test Strip

The strip that receives a blood sample for testing in a compatible meter.

E-5 Error

A message that, in the affected TRUE METRIX systems, can indicate either blood sugar above 600 mg/dL or a test strip error.

Hyperglycemia

Blood sugar that is too high.

Hypoglycemia

Blood sugar that is too low.

Class I Recall

The FDA’s most serious recall classification.

Medical Device Correction

An action to address a device problem. It does not always mean that every device must be removed from use.

Educational only. These are plain-language summaries, not medical definitions and not medical or legal advice. Ask your doctor or pharmacist what any of these words mean for you.

Questions

TRUE METRIX Recall Frequently Asked Questions

The questions patients ask first, answered in plain English.

Which TRUE METRIX meters are included?

The FDA identifies TRUE METRIX, TRUE METRIX AIR, TRUE METRIX GO and TRUE METRIX PRO systems, including affected versions sold under store or distributor names.

Does an E-5 error always mean my blood sugar is above 600 mg/dL?

No. The FDA says E-5 may mean a reading above 600 mg/dL or a test strip error. Follow the FDA’s current safety guidance and contact a health care professional about symptoms or concerns.

Should I stop testing with my TRUE METRIX meter?

The FDA recommends switching to another method when possible. It also says to keep testing and not stop using the TRUE METRIX meter until another method is available. Read the current FDA safety communication for its latest directions.

I bought my meter under a pharmacy or store name. Could it be included?

Yes. Some cobranded TRUE METRIX products are included. Check the meter and the FDA’s affected-product list. A store name alone does not establish that every meter the store sells is affected.

Are the test strips being recalled?

The recall concerns the affected TRUE METRIX monitoring systems: how the meters use the E-5 error and the instructions given to users. The FDA has not described this as a separate recall of all test strips.

What if I no longer have the meter?

Tell us what you remember. Pharmacy, purchase, medical or manufacturer records may help identify the device.

Does the recall mean I have a lawsuit?

No. A possible claim depends on the facts, the harm, the available records and applicable law.

How much is a TRUE METRIX lawsuit worth?

There is no standard amount. CBW Law cannot promise compensation, a settlement or a particular result.

Talk to CBW Law About a TRUE METRIX Glucose Monitor Injury

If an E-5 message or a possible meter problem was followed by serious harm, tell us what you know.

You do not need to decide on your own whether the recall caused the injury or whether you have a lawsuit.

We can start with the information you have today.

Tell Us Your Story →

This page is general information about the TRUE METRIX recall. It is not legal or medical advice, and reading it does not create an attorney-client relationship. Do not change how you test or treat diabetes based on this page. Follow the FDA’s current guidance and talk with your health care provider or pharmacist. The FDA’s findings are not the same as allegations in a lawsuit, and the manufacturer may dispute any claim. No lawyer can promise a result or a settlement.